FAQ

Kodi streaming needs to be changed to optimize streaming:
https://www.youtube.com/watch?v=UhYc-xF1o3g

Open your mail client and go to settings
outgoing smtp - smtp.gmail.com
Bottom right go to more settings then outgoing server
Tick My outgoing server requires authentication
Tick Log on using
- your gmail adres
- Ask for password from Jacques but this will be a specific password you create in your gmail
on the top go to advanced and change port to 587 or 465 and encryption to auto
When completed close the screen and click on test.
When a popup display certificate select yes.

open your internet and type in
http://192.168.101.1 and press enter
username: user
password: user
from here you can see what speed you are downloading at, at current time only.
if you have a ubiquity dish you will see the graph at the bottom.
if you have a mikrotik, select on top right Webfig then left interfaces and look for internet or pppoe and look for the graph.
If the username doesn't work, let me know so we can update the details.
The ip address is our standard unless you requested a custom IP for local.
you can also use www.speedtest.net but keep in mind it does not reflect true speed

One user have 2x playstation PS3 and PS4 and PS4 can connect to PSN but not PS3.
After the user troubleshooted the issue he found that PS3 were connecting PSN test network.

If for any reason we have to come out to your premises there will be a call-out fee applicable depending on the issue R250 excl.
Only if the issue were related and misconfig by Spikewug no charge will be charged.

VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company. Some people use VOIP in addition to their traditional phone service, since VOIP service providers usually offer lower rates than traditional phone companies, but sometimes doesn’t offer emergency services. While many VoIP providers offer these services, consistent industry-wide means of offering these are still developing.

Essentially, the quality of what you are streaming impacts the speed you need. For example, the minimum internet speed recommended for streaming Netflix is 3 Mbps. But, if you want to want to watch at higher qualities, you would need a higher speed. To stream videos in standard definitions, at least 3 Mbps is recommended. To stream videos in HD, at least 5 Mbps is recommended. To stream videos in HDR or 4K, at least 25 Mbps is recommended.

Unfortunately we don't cover the entire South Africa with our current infrastructure. Hopefully we will be able to assist you in future

A typical WiFi signal has a range of around 30 metres. This can be reduced due to factors such as the modem/router’s ability, walls or other obstacles.

We ask that our clients notify us at least 3 weeks before moving day. This gives us enough time to see if your new location is within our coverage area. All equipment should be left as is or if user prefer can remove only – SpikeWug field Technician will have to resetup it all. If your new home falls within one of our coverage areas, a new service order form will need to be signed. On wireless, a once-off relocation fee will be charged depending on the complexity of the move. For fibre, provided that you relocate to an area that has fibre as well, you will be liable for installation and activation fees. If your new home is outside of one of our covered areas, normal cancellation terms and conditions will apply.

We’ll be sad to see you go, but your local branch account department can assist you in cancelling your connection.

Rain or hail can unfortunately affect your internet connection.

1. Cancelation / Termination of contract:
   1. Cancelation of this contract before the stipulated end date will only be considered under special circumstances, after a period of six months from the date of signature hereof.
   2. “THE SERVICE PROVIDER” may at its sole discretion consider the special circumstances and either accept the cancellation of the agreement or enforce the terms hereof.
   3. The condition of termination of this contract shall be subject to a one-month cancelation fee.
   4. If “THE SERVICE PROVIDER” is unable to provide further services to the client due to whatsoever reason, it may cancel this agreement by 30 days written notice.
   Suspension of Services:
   Defaulting on payment before or on the 5th of every month will result in all internet and repair services being suspended until outstanding monies have been paid in full.

If for any reason we cannot assist you or you
move where we cannot assist we will gladly
refund you to 50% of your buying cost
but hope we do not loose clients

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   6. where the collection of personal information directly from the user would prejudice the purpose for the collection;
   7. where the collection of personal information directly from the user is not reasonably practicable in the circumstances.
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