FAQ
Common questions from the live SpikeWug site. Full policy text can be expanded as we refine this local copy.
Know your WiFi
Watch SpikeWug's WiFi overview on YouTube: Know your WiFi.
Kodi streaming
Streaming apps like Kodi need a stable uncapped connection. Pick a package that matches how many streams you run at once — see the price list for speeds.
How do I set up my emails?
If you host mail with SpikeWug, use the mail server settings we provide for your domain. Contact support if you need the hostnames or ports for Outlook, Gmail or your phone.
How do I check my connection speed?
Run a speed test from a device on your SpikeWug network (wired if possible). Compare download/upload to your package — remember wireless is best-effort and can vary with signal and load.
Connecting to the PlayStation Network
Connect the console by Ethernet where possible, or ensure a strong WiFi signal. Open any required ports if you use strict NAT; support can help if games won't connect.
Call-out fees?
On-site visits outside standard install or warranty work may attract a call-out fee. Ask when you book so you know the cost before a technician travels.
What is VoIP?
VoIP converts your voice into a digital signal so you can call from a computer, VoIP phone or other data device over your internet line.
Best speeds for watching video?
HD streaming typically needs several Mbps per stream; 4K needs more. Households with multiple viewers should choose a higher uncapped package from the price list.
What if there is no coverage?
Coverage depends on line-of-sight to a SpikeWug tower. Contact us with your address — we can check signal and advise if a new site or taller mast is needed.
How far does my WiFi signal reach?
Indoor WiFi range depends on walls, interference and your router. Outdoor wireless to the tower is separate — that link is engineered during install for your location.
What if I need to relocate?
Moving may need a new survey and install at the new address. Speak to admin before you move so we can check coverage and schedule the transfer.
How do I cancel my service?
Cancellation follows your contract terms. Early cancellation may only be considered under special circumstances after six months from activation — confirm current T&Cs with SpikeWug.
Does weather affect wireless?
Heavy rain and storms can briefly affect wireless links. Most weather passes quickly; persistent issues should be reported to support.
Terms, refunds & privacy
Full Terms and Conditions, Refund Policy and Privacy Policy remain on the live site under FAQ. We'll migrate the complete legal text into this local copy in a later pass.