General Notice
By SpikeWug · 23 August 2022
| Service | Description |
|---|---|
| Uncapped — available in all areas | For the uncapped products, we had to implement a fair use policy, to ensure that one user does not influence the other users’ surfing experience. |
| Fair usage policy for uncapped accounts |
SpikeWug-Wifi internet uncapped accounts are designed for home and business. Our internet uncapped products are best effort. With best effort services, we do not guarantee line speed but we offer up to 2Mbps, 4Mbps, 6Mbps, 8Mbps or 10Mbps speed packages for Home Users and 2Mbps, 5Mbps and 10Mbps for Business Users. Our uncapped services are not capped in the ordinary course; however, SpikeWug-Wifi reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be affecting the user experience of other customers on our network. Customer behaviour which may compromise SpikeWug-Wifi’s network performance includes, for example, causing network congestion, running excessive concurrent internet sessions, or accessing excessive bandwidth-intensive protocols such as peer-to-peer. In the event of such behaviour, SpikeWug-Wifi reserves the right to shape a customer’s throughput speed or to terminate the account of the customer whose usage is continually over 700GB and affecting network performance. |
| Customer complaints procedures | ICASA Customer Complaints Procedure |